Frequently Asked Questions
Everything you need to know about our premium scalp and pigment solutions.
How long does shipping take for DermMicro products?
We process most orders within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on customs.
Are your pigments safe for all skin types?
Yes, our proprietary pigments are formulated with high-quality, medical-grade ingredients designed to be hypoallergenic and stable for all skin tones and types.
What is your return policy for scalp care products?
We offer a 30-day return policy on unopened and unused products. For hygiene reasons, we cannot accept returns on opened bottles or needles once the seal is broken.
Do you offer professional discounts for technicians?
Absolutely. Licensed SMP technicians and beauty professionals can apply for a pro account to access wholesale pricing and bulk order discounts.
Can I track my order once it has been placed?
Yes, as soon as your order ships, you will receive an automated email containing your tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.